Privacy Policy

1. About this Policy

Global Migrations Pty Ltd (ABN: 22 998 014 414) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy explains how we handle personal information collected through our website globalmigrations.com.au, our forms, email and telephone contact, and in the course of providing migration agent services.

By using our website or services, you consent to the collection, use and disclosure of your personal information as described in this Policy.

2. Information We Collect

2.1 Information you provide

We collect personal information you voluntarily provide, including:

• Full name, email address, phone number
• Visa type of interest and immigration history
• Employment, qualifications and nationality details
• Passport and identity document information (when engaged as your agent)
• Financial information required for visa applications
• Correspondence and enquiries sent to us

2.2 Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, device type and operating system
• Pages visited, time spent and referral source
• UTM parameters and advertising identifiers

3. How We Use Your Information

We use your personal information to:

• Assess your eligibility for Australian visas and respond to your enquiries
• Prepare and lodge visa applications and supporting documentation on your behalf
• Communicate with the Department of Home Affairs, the Administrative Review Tribunal (ART), and other relevant bodies
• Send you service updates, appointment reminders, and case progress notifications
• Send you relevant migration news and updates (you may unsubscribe at any time)
• Improve our website, services and client experience
• Comply with our obligations as registered migration agents under the Migration Act 1958 and the MARA Code of Conduct
• Comply with legal obligations and court orders

We will not use your personal information for any purpose incompatible with the purpose for which it was collected without your consent.

4. Disclosure to Third Parties

We may disclose your personal information to:

• Australian Government: Department of Home Affairs, Administrative Review Tribunal (ART), Australian Border Force, and other relevant authorities as required for your application
• Service providers: IT and cloud service providers, form processing services (e.g. Formspree), CRM platforms, and analytics providers — all bound by confidentiality obligations
• Professional advisers: Solicitors, accountants, or health practitioners acting on your matter with your consent
• Referral partners: Only with your explicit consent

We do not sell, rent or trade your personal information to any third party for marketing purposes.

5. Overseas Disclosure

Some third-party service providers we use are located outside Australia (for example, cloud infrastructure in the United States). Where we disclose personal information overseas, we take reasonable steps to ensure recipients comply with the Australian Privacy Principles or a substantially similar privacy regime.

By using our services and providing your personal information, you consent to this disclosure where required for your matter (for example, submission to a foreign embassy).

6. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

• TLS/HTTPS encryption for all data in transit
• Password-protected and access-controlled systems
• Secure physical storage of hardcopy documents
• Staff training on privacy obligations

If you suspect any misuse or unauthorised access to your information, please contact us immediately at info@globalmigrations.com.au.

7. Cookies & Analytics

Our website uses cookies — small text files stored on your device — to improve your experience and analyse site traffic. We use:

• Essential cookies: Required for the site to function (e.g. session management)
• Analytics cookies: Google Analytics to understand how visitors use the site. Data is anonymised and aggregated.
• Marketing cookies: May be used to measure ad campaign effectiveness (e.g. Google Ads, Meta Pixel)

You can control cookies through your browser settings. Disabling cookies may affect some site functionality. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Access & Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request:

• Email: info@globalmigrations.com.au
• Post: 36 Zodiac Way, Fraser Rise VIC 3336

We will respond within 30 days. In some circumstances we may refuse access (for example, where providing access would impact the privacy of another individual or be contrary to law); in those cases we will provide written reasons.

9. Complaints

If you believe we have breached this Policy or the Australian Privacy Principles, please contact us in the first instance so we can attempt to resolve the matter:

• Email: info@globalmigrations.com.au
• Phone: +61 03 7043 2395

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

10. Contact Us

For privacy-related queries:

• Privacy Officer: Ranbir Singh, Registered Migration Agent MARN 1069570
• Email: info@globalmigrations.com.au
• Phone: +61 03 7043 2395
• Address: 36 Zodiac Way, Fraser Rise VIC 3336, Melbourne VIC 3336

We may update this Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after any update constitutes acceptance of the revised Policy.