Terms & Conditions

1. Parties and Agreement

Global Migrations Pty Ltd (ABN: 22 998 014 414) ("we", "us", "the Agent") is a registered migration agent firm regulated by the Office of the Migration Agents Registration Authority (OMARA). Our principal registered migration agent is Ranbir Singh, MARN 1069570.

These terms apply to all visitors to our website and to all persons who engage us to provide migration agent services ("you", "the Client").

2. Scope of Services

Subject to a signed Client Agreement and receipt of applicable fees, we may provide:

• Initial visa eligibility assessments (free, without obligation)
• Preparation and lodgement of visa applications to the Department of Home Affairs
• Preparation of Administrative Review Tribunal (ART) review applications and representation at ART hearings
• Skills assessments coordination and advice
• State/territory nomination applications
• Employer-sponsored visa applications
• General immigration advice and strategy

Services are limited to those specified in your Client Agreement. We do not provide legal advice unrelated to migration law, tax advice, or financial planning services.

3. Client Obligations

You agree to:

• Provide complete, accurate and truthful information at all times
• Promptly provide documents and information when requested
• Notify us immediately of any changes to your circumstances (employment, relationship status, health, criminal history, travel history, etc.)
• Respond to our communications within the timeframes specified
• Pay all agreed fees in accordance with your Client Agreement
• Disclose any previous visa refusals, cancellations, or adverse immigration history

Failure to comply with these obligations may result in delays, adverse outcomes, or termination of your engagement. We are not liable for consequences arising from incomplete or misleading information you provide.

4. Fees and Payment

Our fees are set out in your individual Client Agreement and consist of:

• Professional service fees: Our charges for preparing and lodging your application
• Government application charges (GAC): Visa application fees charged by the Department of Home Affairs — payable directly to the Department and non-refundable by us
• Disbursements: Third-party costs such as health examinations, police clearances, translation and courier fees

Fees are quoted in Australian dollars (AUD) inclusive of GST where applicable. Payment methods accepted are set out in your Client Agreement. We reserve the right to suspend work if fees are not paid by the due date.

5. Cancellation and Refunds

5.1 Cancellation by you

If you cancel your engagement before we have commenced substantive work, a refund of professional fees paid (less an administration fee of AUD $250) may be provided at our discretion. Government charges and disbursements already incurred are non-refundable.

5.2 Cancellation by us

We reserve the right to terminate our engagement with reasonable notice if:

• You have provided false or misleading information
• You repeatedly fail to respond to our communications
• Payment obligations are not met
• Continuing the engagement would require us to breach our professional obligations under the MARA Code of Conduct

5.3 Visa refusal

Professional fees are not refundable in the event of a visa refusal unless we have agreed otherwise in writing. Government charges are subject to Department of Home Affairs refund policy, which is entirely outside our control.

6. Confidentiality

Both parties agree to keep confidential all information provided in connection with the engagement that is not publicly available. Our obligations regarding your personal information are set out in our Privacy Policy.

We may be required by law to disclose certain information to government bodies. We will advise you of any such disclosure wherever permitted by law.

7. Disclaimer and Limitation of Liability

To the maximum extent permitted by law:

• The information on our website is general in nature and does not constitute legal or migration advice. You should obtain specific advice from a registered migration agent before taking action.
• We are not liable for any indirect, consequential, special or incidental loss arising out of or in connection with our services or your reliance on information on our website.
• Our total aggregate liability to you in connection with any engagement is limited to the professional fees you have paid us for that engagement.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law that cannot be excluded by agreement, including statutory guarantees for services.

8. No Guarantee of Visa Outcome

Migration law is complex and decisions rest solely with the Department of Home Affairs, the Administrative Review Tribunal (ART), or other relevant government bodies. We make no guarantee, express or implied, that your visa application will be successful. Our role is to provide expert advice, prepare the strongest possible application, and represent your interests — outcome decisions are entirely beyond our control.

9. Website Use

You agree to use our website for lawful purposes only. You must not:

• Attempt to gain unauthorised access to any part of our website or systems
• Transmit any harmful, offensive, or unlawful content
• Use automated tools to scrape or harvest data from our website
• Misrepresent your identity or affiliation

We reserve the right to suspend or terminate access to the website at any time without notice.

10. Intellectual Property

All content on this website including text, graphics, logos, images and software is owned by or licensed to Global Migrations Pty Ltd and is protected by Australian and international copyright laws. You may not reproduce, distribute or republish any content without our prior written consent.

11. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia for any dispute arising from these Terms or your engagement with us.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Contact

Questions about these Terms should be directed to:

• Email: info@globalmigrations.com.au
• Phone: +61 03 7043 2395
• Address: 36 Zodiac Way, Fraser Rise VIC 3336, Melbourne VIC 3336

We may revise these Terms at any time by updating this page. Continued use of our services after any change constitutes acceptance of the revised Terms.